Put this on the list of things that should be on our lifetime learning list.
The Emotional
Competence Framework
(taken
from pp 26-27 of Daniel Goleman’s Working with Emotional Intelligence)
Personal
Competence
These competencies determine how we manage ourselves
Self Awareness
Knowing one’s internal states, preferences,
resources and intuitions
Emotional
awareness:
Recognizing one’s emotions and their effects.
Accurate
self-assessment: Knowing one’s strengths and limits
Self-confidence: A strong sense of one’s
self-worth and capabilities
Self-Regulation
Managing one’s internal states, impulses, and
resources
Self-control: Keeping disruptive
emotions and impulses in check
Trustworthiness: Maintaining standards of
honesty and integrity
Conscientiousness: Taking responsibility for
personal performance
Adaptability: Flexibility in handling
change
Innovation: Being comfortable with
novel ideas, approaches, and new information
Motivation
Emotional tendencies that guide or facilitate
reaching goals
Achievement
drive:
Striving to improve or meet a standard of excellence
Commitment: Aligning with the goals of
the group or organization
Initiative: Readiness to act on
opportunities
Optimism: Persistence in pursuing
goals despite obstacles and setbacks
Social
Competence
These competencies determine how we handle
relationships
Empathy
Awareness of others’ feelings, needs, and concerns
Understanding
others:
Sensing others’ feelings and perspectives, and taking an active interest in
their concerns
Developing
others:
Sensing others’ development needs and bolstering their abilities
Service
orientation: Anticipating, recognizing, and meeting customers’ needs
Leveraging
diversity:
Cultivating opportunities through different kinds of people
Political
awareness:
Reading a group’s emotional currents and power relationships
Social Skills
Adeptness at inducing desirable responses in others
Influence: Wielding effective tactics
for persuasion
Communication: Listening openly and
sending convincing messages
Conflict
management:
Negotiating and resolving disagreements
Leadership: Inspiring and guiding
individuals and groups
Change
catalyst:
Initiating or managing change
Building
bonds:
Nurturing instrumental relationships
Collaboration
and cooperation: Working with others toward shared goals
Team
Capabilities: Creating group synergy in pursuing collective goals
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