19 October 2013

Daniel Goleman's Emotional and Social Intelligence Framework

Put this on the list of things that should be on our lifetime learning list.

The Emotional Competence Framework

(taken from pp 26-27 of Daniel Goleman’s Working with Emotional Intelligence)


Personal Competence

These competencies determine how we manage ourselves

Self Awareness

Knowing one’s internal states, preferences, resources and intuitions

Emotional awareness: Recognizing one’s emotions and their effects.
Accurate self-assessment: Knowing one’s strengths and limits
Self-confidence: A strong sense of one’s self-worth and capabilities


Managing one’s internal states, impulses, and resources

Self-control: Keeping disruptive emotions and impulses in check
Trustworthiness: Maintaining standards of honesty and integrity
Conscientiousness: Taking responsibility for personal performance
Adaptability: Flexibility in handling change
Innovation: Being comfortable with novel ideas, approaches, and new information


Emotional tendencies that guide or facilitate reaching goals

Achievement drive: Striving to improve or meet a standard of excellence
Commitment: Aligning with the goals of the group or organization
Initiative: Readiness to act on opportunities
Optimism: Persistence in pursuing goals despite obstacles and setbacks


Social Competence

These competencies determine how we handle relationships


Awareness of others’ feelings, needs, and concerns

Understanding others: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
Developing others: Sensing others’ development needs and bolstering their abilities
Service orientation: Anticipating, recognizing, and meeting customers’ needs
Leveraging diversity: Cultivating opportunities through different kinds of people
Political awareness: Reading a group’s emotional currents and power relationships

Social Skills

Adeptness at inducing desirable responses in others

Influence: Wielding effective tactics for persuasion
Communication: Listening openly and sending convincing messages
Conflict management: Negotiating and resolving disagreements
Leadership: Inspiring and guiding individuals and groups
Change catalyst: Initiating or managing change
Building bonds: Nurturing instrumental relationships
Collaboration and cooperation: Working with others toward shared goals

Team Capabilities: Creating group synergy in pursuing collective goals

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