My first instinct was to think they'd comically misconstrued the consultant's advice about culture. It took me some time to realize that what they had done might have actually been genius.
No other corporate boardroom had a juke box. When meetings bogged down, when conversations went awry, when tempers flared -- someone would wander over to the juke box, scan the song titles, and pick a song that took them out of themselves for a short while. It changed the mood and then the perspective. And almost inevitably redirected the conversation into a more helpful direction.
Juke box management. Three minutes to change the mood and focus.
The sequel - juice box management - is tailored to preschools.
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